An independent handmade business
Ngo Ngoc Tuan is an independent, individually-run online business based in Vietnam. We make and sell craft kits, doll and plush clothing, embroidery supplies and fabric, and currently sell to customers in the United States and Australia.
How we work
As an individual seller, we handle every part of the process ourselves — from making or preparing each item, to communicating with customers, to packing and shipping orders. Because many items are made to order, we confirm details such as size, color, and estimated timing with you after you submit a quote request, before any payment is requested.
Our approach to payment
This website does not process any payments directly. There is no online checkout. After you submit a Request a Quote and we confirm your order details together, we send a secure PayPal Invoice, and your order is processed once that payment is confirmed. You can read the full process on our How to Order page.
Where we’re based
We operate independently from Vietnam and ship internationally to our current markets, the United States and Australia. As an individual seller, we don’t operate a public storefront or warehouse that customers can visit in person.
Have a question about how we work? Visit our FAQ page or get in touch — we’re happy to help before you order.