Ordering
Do you have an online checkout or shopping cart?
Yes. Add items to your cart and check out directly on this website. Payment is taken online through PayPal at the moment you place your order.
How do I place an order?
Browse the Shop, add the item(s) you want to your cart, then go to checkout, enter your shipping address and pay with PayPal. Your order is confirmed as soon as the payment is approved.
Can I order more than one item at a time?
Yes. Add everything you want to your cart and pay for it all in one order, with one shipment.
Do I get a discount for buying several of the same item?
Yes. Buy 2 and you save 12%; 3–4 saves 14%; 5–9 saves 17%; 10 or more saves 24%. The discount is applied automatically in your cart — there is no coupon code to enter.
Can I request a custom size, color, or personalization?
For select items, minor customization may be possible. Please contact us before ordering so we can confirm on a case-by-case basis.
How long does it take to get a reply after I contact you?
We aim to reply within 24–48 hours on business days.
Payment
What payment methods do you accept?
PayPal only. PayPal is the only payment method we accept. We do not accept bank transfers, Western Union, cash on delivery, cheques, gift cards, or cryptocurrency. You can still pay with a credit or debit card – PayPal processes card payments without requiring you to open an account.
How do I pay for my order?
You pay online at checkout through PayPal. See our Payment Information page for the full details.
Do I need a PayPal account to buy?
No. On the PayPal page, choose Pay with Debit or Credit Card and pay as a guest with Visa, Mastercard, American Express or Discover. You will not be asked to create an account.
Is it safe to pay on this website?
Yes. Card details are entered on PayPal’s own secure page, not on this website. We never see, handle or store your card number, expiry date or security code.
Will the price on the website match the price I pay?
Yes. The total shown at checkout is the total you pay. Shipping is free, and any quantity discount is already applied in your cart.
What currency are your prices in?
All prices are shown and charged in US dollars (USD). If your card is in another currency, your bank converts the amount at their own rate and may add a foreign transaction fee.
Shipping
Which countries do you ship to?
We ship to the United States and Australia. If your country is not listed, please contact us before ordering — we may be able to make arrangements case by case.
Do you charge extra for shipping?
No. Shipping is free to the United States and Australia. Shipping is already included in the price shown on each product, so nothing is added at checkout.
How long does processing and shipping take?
Your order ships from our local fulfillment partner within 1–2 business days of payment. Most orders arrive within 5–7 business days of payment.
Who delivers my order?
Orders within Australia are sent via Australia Post. Orders within the United States are sent via UPS.
Will I get a tracking number?
Yes. We send you a tracking number by email once your parcel is on its way.
What if I entered the wrong shipping address?
Contact us as soon as possible. If the order has not shipped yet we can correct it. Once a parcel is in transit we cannot redirect it, and the cost of reshipping a returned or lost package caused by an incorrect address may be your responsibility.
What happens if my package is delayed?
Delivery times are estimates. Delays can happen due to carrier handling, weather, or other circumstances outside our control. If your order is significantly past its estimated delivery window, contact us and we will help look into it with the carrier.
Products
Are your products handmade?
Yes. Every product is made, sewn, or assembled by hand, and kept in stock at our fulfillment partners in Australia and the United States so we can ship quickly once your order is confirmed.
Why might my item look slightly different from the photos?
Because our pieces are handmade from natural materials, small variations in texture, color, or pattern are normal and are part of what makes each piece unique.
Are your products available in stores?
No. We currently sell only through this website — we do not have a physical retail location.
Do you restock sold-out items?
Most items are kept in stock at our Australia and US fulfillment partners; others are limited quantity. Contact us to check current availability for a specific product.
Returns & Support
What is your return policy?
Please see our Refund and Returns Policy for full details on damaged items, incorrect items, and the return process.
What should I do if my item arrives damaged?
Contact us within 7 days of delivery with photos of the item and the packaging, and we will arrange a replacement or refund.
How do refunds work?
Approved refunds are returned to your original payment method through PayPal. Depending on your bank, it can take a few business days to appear on your statement.
How do I contact you?
Use our Contact page. We reply within 24–48 hours on business days.